We're Here to Help

Real answers from real people. No ticket system, no runaround. Just email us.

General Support

Questions & Inquiries

For anything related to Point Zero AI — products, services, website, or general questions.

Onboarding & Assessment

AI Business Assessment

Ready to schedule your assessment or have questions about the process? Reach Tom directly.

StreamTracker App

App Support

Issues with your StreamTracker account, billing, or the app itself — we'll get it sorted fast.

AI Business Assessment

What happens after I request an assessment?

Tom or a member of his team will reach out within one business day to schedule your 45-minute discovery call. You'll receive a custom report within a few days of the call, followed by a 30-minute review session to walk through the findings together.

What's the guarantee?

If your assessment doesn't identify at least 5 hours of time returned to you per week, you get a full refund. No hoops, no hassle.

Is this just a sales pitch for something bigger?

No. The assessment stands on its own. About 60% of clients do choose to continue to implementation — but that's because the assessment surfaces real opportunities, not because anyone is pressuring you. The report is yours to keep either way.

StreamTracker

How do I cancel my StreamTracker subscription?

You can cancel anytime from your account settings inside the app. If you have trouble, email support@pointzeroai.com and we'll handle it within one business day.

The app isn't showing a show I'm looking for. What do I do?

StreamTracker pulls from the TVMaze database. If a show is missing or has incorrect information, email us the show name and we'll investigate. We're actively adding shows based on user requests.

I have a feature request. Who do I tell?

Tom reads every email. Send your idea to support@pointzeroai.com — serious suggestions get serious consideration.

White Coat Websites

I'm a healthcare practice interested in a website. How do I get started?

Email onboarding@pointzeroai.com with a brief description of your practice and we'll set up a call. You can also view the demo site at dental-prototype-production.up.railway.app.

How long does it take to build?

Typically 2 weeks from the time we have your content, photos, and branding direction. Some sites are done faster.

What's included in the $2,500 flat fee?

Everything — design, development, copywriting, hosting for 12 months, and deployment. No hidden fees. After 12 months, hosting continues at a low monthly rate.